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Refunds and Returns

If you wish to return an item for any reason, please contact us either by telephone or email to obtain a returns reference number.

Each order dispatched contains a ‘Returns’ form. Please complete this and send it to us, together with goods you wish to return. Buyers have a statutory duty to take care of goods whilst in their possession. Goods must be returned to us in ‘as new’ condition, as originally sent out. When returning audio or video recordings or computer software these must be sent back with the original seal and/or shrink wrap unbroken. For all other returns the Buyer is expected to exercise reasonable care in examining goods before return.

The cost of returning goods to us must be met by the Buyer. We recommend that a means of ‘proof of posting’ is obtained when returning goods. Please return goods together with the original packaging, taking reasonable care to ensure goods are not damaged in transit, as goods are returned at the Buyer’s risk.

If you have not cancelled your order, but are not satisfied with your purchase for any reason, you can return it to us within 30 days of the original dispatch date by following the return procedures in this section, and request a refund.


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will be processed via the original method of payment and may take 3 -5 days to reach your credit card or bank account.


Please return items to our shop address: Gifted Musician Ltd, 122a High Street, Steyning. BN44 3RD, or alternatively to our registered address given in our Terms and Conditions.