Dispatch and Delivery
Once we receive your order and payment, we aim to dispatch your order either on the following Monday or Tuesday.
Delivery costs start at £1.95 for our economy option on items such as Greetings Cards and Socks. Many other items and combinations of items (e.g. Mugs, Notebooks and Notepads) up to 1kg attract an economy delivery charge of £3.95.
For orders where the cost of goods exceeds £50.00, standard postage is free.
The delivery options will be presented to you at the Checkout stage so you will be able to select your delivery option and see exactly what delivery will cost before completing an order.
We use Royal Mail for our standard delivery services. Orders sent by Royal Mail First Class Post or Royal Mail 24 (our Standard Postage option) will normally arrive within 1-3 days from dispatch and orders sent by Royal Mail Second Class Post or Royal Mail 48 (our Economy Postage option) will normally arrive within 3-5 days from dispatch although these timescales cannot be guaranteed. Occasionally we may use a tracked or signed for service on these postage options. Large or bulky orders will usually be sent by Royal Mail ParcelForce 48.
In some cases, you will be provided with the option to choose Royal Mail Special Delivery when you go to Checkout. This option provides a ‘next working day’ delivery service from the time of dispatch.
Please note we currently only dispatch to addresses within the UK.
Where the billing and delivery address are the same the following will be enclosed with your order:
- Invoice addressed to the buyer
- A copy of our Terms and Conditions
- Delivery note (addressed to the buyer or recipient if different from buyer)
- Refund and cancellation form
If a different delivery address has been requested at checkout, a delivery note, and refund and cancellation form will be enclosed with the order. The delivery note will be annotated with the buyer’s name.
Once your item has been dispatched an email will be sent to you to confirm your order is on its way. This email will have your invoice attached in PDF format.