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Dispatch and Delivery

Dispatch

Once we receive your order and payment, we aim to dispatch your order within 3 working days (subject to availability of goods). For example, as shown in the dispatch table below, an order placed on Monday will be dispatched no later than Thursday. Our working days are Monday to Friday. At the current time, all orders will only be dispatched via our economy postage service.

Dispatch Table

Order ReceivedDispatch on or Before
MondayThursday
TuesdayFriday
WednesdayMonday
ThursdayTuesday
FridayWednesday
SaturdayWednesday
SundayWednesday

Delivery Charges

Your delivery charge is calculated from two elements:

- Cost of posting your order (dependent on the weight and size)
- A small fixed packing charge covering the cost of packing materials and handling

Delivery costs start at £1.50 for our economy option on items such as Greetings Cards and Socks. Many other items and combinations of items (e.g. Mugs, Notebooks and Notepads) up to 1kg attract an economy delivery charge of £3.50.

For orders where the cost of goods exceeds £50.00, standard postage is free.

Jewellery orders of a value of over £80.00 will be sent by Royal Mail Special Delivery. This services will be provided at no extra cost to you.

The delivery options will be presented to you at the Checkout stage so you will be able to select your delivery option and see exactly what delivery will cost before completing an order.

Delivery Services

We use Royal Mail for our standard delivery services. Orders sent by Royal Mail First Class Post or Royal Mail 24 (our Standard Postage option) will normally arrive within 1-3 days from dispatch and orders sent by Royal Mail Second Class Post or Royal Mail 48 (our Economy Postage option) will normally arrive within 3-5 days from dispatch although these timescales cannot be guaranteed. Large or bulky orders will usually be sent by Royal Mail ParcelForce 48.

In many cases, you will be provided with the option to choose Royal Mail Special Delivery when you go to Checkout. This option provides a 'next working day' delivery service from the time of dispatch.

Delivery Addresses

Please note we currently only dispatch to addresses within the UK.

For orders with a value below £100 you will be presented with the option to enter an alternative delivery address during Checkout. If you have alternative delivery requirements please contact our telephone ordering service line to discuss your order.

Restrictions on Goods

Sometimes for reasons of copyright or due to trade/size restrictions items that we sell cannot be dispatched to all countries. Usually, restricted destinations will not be offered for delivery selection as you proceed through Checkout. If we are unable to dispatch your requested item to the delivery address you request we will notify you by email.

Invoicing

Where the billing and delivery address are the same the following will be enclosed with your order:

  1. Invoice addressed to the buyer
  2. A copy of our Terms and Conditions
  3. Delivery note (addressed to the buyer or recipient if different from buyer)
  4. Refund and cancellation form

If a different delivery address has been requested at checkout, the invoice will be sent to the billing address and a delivery note and refund and cancellation form will be enclosed with the order. The delivery note will be annotated with the buyers name.

Once your item has been dispatched we will send you an email to confirm your order is on its way.

For further details please check our Terms and Conditions.

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