Dispatch & Delivery

Dispatch

Subject to availability of goods, whatever delivery method you select we aim to dispatch your order as quickly as possible - usually the same day and always within 24-48 hours of receipt unless otherwise advised. Please bear in mind that our shop is closed on Wednesdays and we currently do not dispatch orders on Fridays.

Generally our dispatch timescales are as follows:

Monday Place order by 1.00pm for same day dispatch. After 1.00pm dispatch will be on Tuesday.
Tuesday Place order by 1.00pm for same day dispatch. After 1.00pm dispatch will be on Thursday.
Wednesday All orders will be dispatched on Thursday.
Thursday Place order by 3.00pm for same day dispatch. After 3.00pm dispatch will be on Saturday.
Friday All orders will be dispatched on Saturday.
Saturday Place order by 11.00am for same day dispatch. After 11.00am dispatch will be on Monday.
Sunday All orders will be dispatched on Monday.

Delivery Charges

Delivery costs start at £1.20 for our economy option within the UK on items such as Greetings Cards and Socks. Many other items and combinations of items (e.g. Mugs, Notebooks and Notepads) up to 1kg attract an economy delivery charge of £2.90 (for UK).

However, where the cost of goods ordered is between £20.00 and £49.99 and to a single delivery address in the UK, the standard postage cost passed to the buyer will be £2.80 with an economy option of £2.00 for smaller, lighter packages. For orders where the cost of goods exceeds £50.00, standard postage to a single UK destination is free.

Jewellery orders of a value of over £50.00 will be sent by Royal Mail Special Delivery. This service will be provided at no extra cost to you.

Delivery Services

We use Royal Mail for our standard delivery services. The following delivery options may be presented to you at the Checkout stage of your order.

Royal Mail First Class Delivery Will be available for smaller, lighter orders. Delivery will normally be within 1 - 3 days.
Royal Mail Second Class Delivery Also for small, lighter orders. Delivery will normally be within 3 - 5 days.
Royal Mail 48 Available for most orders. Delivery will normally be within 2 - 4 days.
Royal Mail 24 Also available for most orders. Delivery will normally be next day in most cases except for some areas of the UK. This is not a guaranteed service.
Royal Mail Special Delivery Delivery is a guaranteed next day delivery usually by 1.00pm for most of the UK, but some areas such as Scotland Highland and Islands, Northern Ireland, Channel Islands and Isle of Man delivery may be delayed. This service is tracked and will require a signature upon delivery. Please note we do not dispatch orders on Wednesday or Friday.
Royal Mail Standard Airmail For all international orders. Delivery is dependent upon country, but most EU orders should be delivered within 7 - 14 days.

Please be aware that these timescales cannot be guaranteed.

Please note we do not ship to USA, Canada, South America, Africa, Russia, China or India.

Restrictions on Goods

Sometimes for reasons of copyright or due to trade/size restrictions items that we sell cannot be dispatched to all countries. Usually, restricted destinations will not be offered for delivery selection as you proceed through Checkout and you may find that you are notified that there are no carriers available for the current basket contents. If we are unable to dispatch your order to the delivery address you request we will notify you by email and your order will be canceled and any payment refunded.

Invoicing

Upon completion of payment you will receive an email which will have an invoice in PDF format attached. Where the billing and delivery address are the same the following will be enclosed with your order:

  1. Invoice addressed to the buyer
  2. A copy of our Terms and Conditions
  3. Delivery note (addressed to the buyer or recipient if different from buyer)
  4. Refund and cancellation form

If a different delivery address has been requested at checkout, the invoice will be sent to the billing address and a delivery note and refund and cancellation form will be enclosed with the order. The delivery note will be annotated with the buyers name.

Once your item has been dispatched you will be sent an email to confirm your order is on its way.